Fake Tech Support Scams Troublesome – How to Recover

Customers worry legitimate tech company could be fraudsters.

Fake Tech Support Scams – Fraudsters who use remote desktop support programs while scamming their victims have made it difficult for legitimate IT companies to convince users that they can be trusted.

Scammers have made an estimated tens of millions of dollars by tricking computer users into thinking their PCs are infected. The scammers “cold call” people, tell them that harmless error messages in the Windows Event Viewer are actually signs of a major problem, and then convince them to install a remote desktop program that gives the scammer access to their computer. The scammers pretend to fix the computer and charge its owner for the unnecessary and imaginary service. The same tricks can be used to steal users’ passwords and private information.  Some even go so far as to hold the computer for ransom by encrypting all the files.

When you are looking for Tech Support make sure you initiate the first contact or phone call. Do not trust anyone who calls you out of the blue. As more people become educated as to the scam it will make it easier to hire a legitimate Remote Access Tech Support Service.

How to Recover From a Tech-Support Scam

According to an article by Kiplinger.com about 3.3 million people are victimized by unsolicited technical support scams every year and the fraudsters rake in an estimated $1.5 billion. Here’s what to do if you’re one of them.

“You need to make sure the scammer doesn’t set up camp permanently. Disconnect the affected machine from the Internet immediately to keep the crook from accessing your computer while you batten down the hatches. Use another PC, tablet or smartphone to change your passwords, starting with financial sites and e-mail accounts. If you paid for the bogus service with a credit card, ask your card issuer to dispute the charges, and monitor your statements.”

Then call us – Tele Computers Services – our company has been around since 1991 and is one you can trust.  We will get you back to where you were before the scam.  We charge a flat fee no matter how long it takes to resolve the issue.  You can watch on your computer screen as we do the work remotely.  Our Remote Service Call also includes a full year license of WebRoot (a $39.95 value).  WebRoot is one of the best anti-virus /malware programs ever invented.  It will find things other name brand AV programs leave behind.  This will ward off attacks in the future.

Compare the alternatives to our Remote Access Tech Support:  Best Buy’s Geek Squad charges $150 for in-store Virus and Spyware removal and $250 if the technician makes a house call.  Staples charges $160 in the store and $300 for a visit to the house.

Remote Access Computer Repair

Remote Access Tech Support
Remote Tech Support / Virtual IT Services

Remote Access Tech Support Service

With today’s advanced Monitoring and Access tools we can offer technical support to full networks or a single computer with secure Remote Access Software.
Warning – 
Never give access to your PC to a third party who calls you on the phone claiming to be with Microsoft (they do not call people) or to anyone who displays a pop up on your computer while you are visiting a web site.  These are scams intent on getting your money and credit card particulars.  Only allow remote access support to your device by legitimate support companies where you make the initial contact.
Real time – 
For those times when a computer is infected or being hijacked by malware, we can do a “remote session” into your machine and resolve the issue as if we are sitting right in front of the computer. As long as you have an Internet connection we can provide remote services.*  Not having to have a “Support Truck Roll” saves everyone on resources and money.
After hours – 
Our “After-Hour” (non-business hours) sessions can keep your entire network running smoothly.  When Updates and new drivers are installed after-hours you save by not having any downtime to your system.  We also provide after-hour weekend backup services that can provide you with a 100% secure off-site backup of all your documents and data.
Security and support – 
One of the first elements we install into your system is “the best” award winning anti-virus/anti-malware software.  This program reports directly to our support staff in real time and most times we know when a computer is infected before you do.  By catching it early we keep your costs low – no downtime or controlled robot machine that might require a trip to the repair shop. Most often our program cleans the malware before you see the pop up notice of infection.  Our backend system allows us to monitor all your computers from one place on one screen and we can see if there are any network wide issues of concern.
Save money – 
By using remote access support you can outsource all your IT work to one party. You will never see us but you will always know that we are there, behind the scenes making sure everything runs smoothly.
USA Services – 
We do not outsource to India or any third party. Services are provided by Americans and the only accents you may hear will be American.
Quarterly or Ala Carte – 
Support contracts are available and based on number of locations and number of computers supported. Monthly or Quarterly billing allows you to budget your support over time.  Support contracts offer lower rates for services provided.  Alternate support billing is available on an Ala Carte basis where billing is done monthly based on services needed/provided at full non-contract rates.
Network / IT Consultation –  
By providing support to many diverse networks we are familiar with configurations and tactics that can make your network more efficient and reliable.  It could be one of the best investments you can make in your networks stability and longevity. Call and schedule a consultation today:
TELE Computers Services
800-766-TELE (8353)    516-350-TELE (8353)

Email Hijacking at an All Time High

Email @ symbol with a locked chain
Email Hijacking at an All Time High
By now you have probably noticed many new spam email arriving into your post office each day.
This is due to the extremely high rate of free email account (Hotmail, Yahoo, etc.) that are being password hacked.
Normally this is due to a poor password choice. While easy passwords (pets names and real words) are easy to remember they are also easy to guess.  Automated programs (Bots) can “brute force” their way into most accounts by running a giant database of likely used passwords (i.e. – Spot, kitty, smile, password, password1, password2, etc.) while attempting to log into the email account over and over again until it works.The best defense against account hijacking is to use strong passwords.To assist you in testing your current password strength or to create a more powerful password we have provided you with this free program running from within our secure pages here:
Password Meter – Click here

The typical hijacked email account is usually used to send out hundreds of thousands of spam email to lists from all over the internet. Your inbox will begin to fill up with “undeliverable” notifications as  what “looks to be” legitimate messages from you are returned when they cannot be delivered for some reason.

Related News:

Recently Yahoo was hacked and more than 450,000 passwords were stolen.   If that isn’t bad enough; they published the entire list online.   See the article about it here:
http://www.pcworld.com/article/259244/yahoo_patches_password_leak.htmlLinkedIn (confirmed this on June 6) had over 6.5 million (161 million users) passwords posted on a Russian hacker’s web site.  If you belong you should change your password right now!


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