Customers worry legitimate tech company could be fraudsters.
Fake Tech Support Scams – Fraudsters who use remote desktop support programs while scamming their victims have made it difficult for legitimate IT companies to convince users that they can be trusted.
Scammers have made an estimated tens of millions of dollars by tricking computer users into thinking their PCs are infected. The scammers “cold call” people, tell them that harmless error messages in the Windows Event Viewer are actually signs of a major problem, and then convince them to install a remote desktop program that gives the scammer access to their computer. The scammers pretend to fix the computer and charge its owner for the unnecessary and imaginary service. The same tricks can be used to steal users’ passwords and private information. Some even go so far as to hold the computer for ransom by encrypting all the files.
When you are looking for Tech Support make sure you initiate the first contact or phone call. Do not trust anyone who calls you out of the blue. As more people become educated as to the scam it will make it easier to hire a legitimate Remote Access Tech Support Service.
How to Recover From a Tech-Support Scam
According to an article by Kiplinger.com about 3.3 million people are victimized by unsolicited technical support scams every year and the fraudsters rake in an estimated $1.5 billion. Here’s what to do if you’re one of them.
“You need to make sure the scammer doesn’t set up camp permanently. Disconnect the affected machine from the Internet immediately to keep the crook from accessing your computer while you batten down the hatches. Use another PC, tablet or smartphone to change your passwords, starting with financial sites and e-mail accounts. If you paid for the bogus service with a credit card, ask your card issuer to dispute the charges, and monitor your statements.”
Then call us – Tele Computers Services – our company has been around since 1991 and is one you can trust. We will get you back to where you were before the scam. We charge a flat fee no matter how long it takes to resolve the issue. You can watch on your computer screen as we do the work remotely. Our Remote Service Call also includes a full year license of WebRoot (a $39.95 value). WebRoot is one of the best anti-virus /malware programs ever invented. It will find things other name brand AV programs leave behind. This will ward off attacks in the future.
Compare the alternatives to our Remote Access Tech Support: Best Buy’s Geek Squad charges $150 for in-store Virus and Spyware removal and $250 if the technician makes a house call. Staples charges $160 in the store and $300 for a visit to the house.